FAQ’s

How often should I use the cup?

The more often you use the cup, the better your results will be and the quicker you will see them. We recommend using the cup every day for a few minutes per area. Start with a mild to moderate suction intensity, increasing the degree of suction as your skin becomes accustomed to the massage.

 

When should I start to see results?

Some customers and studies report visible results from the first use, while others see results after some weeks of treatment.  Variables that contribute to how quickly results are seen include; how the cup is being used, your diet, exercise, and skin condition. Above all, consistency is key to your results.

 

Do I have to use oil with the cup?

We recommend the use of body oil rather than moisturiser or lotion, as the consistency of an oil acts as a better lubricating agent to slide the cup with ease. We advise against using any products that contain mineral oil as this can deteriorate the silicone.

 

Can the suction cause bruising?

 Do not apply the cup with excessively strong suction, or leave stationary as this may result in bruising or discolouration. More aggressive treatment does not return better results. Do not use the cup on areas you have, or are predisposed to spider or varicose veins. If you experience pain while using the cup, the suction may be too intense. Redness in the area being treated is normal and generally not of concern.

 

What areas can I use the cup on?

We suggest using the cup on the buttocks, thighs, and stomach. It can be used on arms if you can achieve and maintain suction.

 

 What are the dimensions of the cup? 

The size of the cup is about 60mm height, 60mm diameter. This is the ideal size to hold in the hand for manual massage. Anything smaller or bigger is too hard to handle and manoeuvre whilst maintaining suction.

 

What is the cup made from?

The cup is made from 100% pure medical grade, skin-friendly silicone. We suggest washing your cup after each use and storing it in the tin box your cup came in to preserve the silicone quality. The cups have passed RoHs, CE, FDA and SGS compliance standards.

How does AfterPay, ZipPay and LayBuy work?

AfterPay, ZipPay and LayBuy let you receive your purchase now and spread the total cost over equal scheduled payments, interest-free.

 

Do you offer refunds?

If for any reason you are not happy with your purchase you can return it for a refund provided it is within 30 calendar days. The returned item must be unused and in the same condition and packaging, it was received in. Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment. The customer is responsible for paying shipping costs for the return.

Beauty Toolbox
Parcel Locker 1001660066
400 George Street
Sydney NSW 2000
Australia

 

How do I change or fix my shipping address?

It is the responsibility of the buyer to ensure the shipping address is entered correctly. There is a small window before dispatch to change or correct the address of your order. Please inform us at [email protected] to request an address change.

 

Are there customs fees payable for international shipping?

On rare occassion there are customs and duty fees payable, which are the customers responsibility. We cannot determine the duty fees for your country, please contact your local customs office if you have any questions.  Customs and duties are determined by the order value. It is very rare that shipments attract a fee as order values are typically under duty threshold in most countries.

 

Do you wholesale?

If you think our product would make a good fit for your physical or online retail store, we are interested to hear from you! Please email us at [email protected] to request our Wholesale Linesheet.